Ready-to-ship items, including prints, kits, and unframed original artworks, are dispatched within 2–4 business days. Original artworks that require framing may take a little longer to prepare, as each piece is carefully framed, packaged, and handled to ensure it arrives safely.
Please email contact@hannaheloise.com as soon as possible if you need to make changes to your order. While I can't guarantee changes once an order has been placed, if your order hasn't been dispatched, I'll do my best to accommodate updates such as your shipping address or other personal details.
If you experience any issues with your order, please get in touch at contact@hannaheloise.com. Be sure to include your order number, a brief description of the issue, and photos if applicable. I'll get back to you as soon as possible and work with you to resolve the issue.

Express shipping is available for all Australian orders via Australia Post and for international orders via DHL.
For full details on shipping options, estimated delivery times and shipping rates, please refer to the Shipping page.
local collection is available from my studio in Ashbury, Sydney.
Please note that standard processing times apply to all orders, including those collected in person. Once your order is ready for collection, you'll receive an email to arrange a suitable collection time.
Once your order has been dispatched, you will receive a shipment confirmation outlining your order details, delivery details and your consignment reference which you can use to track your order.
I currently ship to Australia, Canada, the United States, the United Kingdom, select countries across Asia, and the United Arab Emirates.
At this time, shipping is not available to other regions. If your location is not listed, please contact contact@hannaheloise.com to discuss possible options.
Thank you for your understanding.
Customs duties, taxes, and import fees are not included in product prices. Where applicable, these may be calculated and added at checkout, depending on your location.
Please note that additional charges may still be applied by local customs upon import, including any brokerage or handling fees. These are the responsibility of the recipient, and may vary by country.

Each work begins with place and is developed through a natural dye process that may take place across different locations. The pieces are then finalised and brought together in my studio in Sydney, Australia.
Original works are made using a considered selection of materials, including naturally sourced dyes, deadstock mulberry silk, cotton and silk thread and glass beads.
Each print originates from a high-resolution scan of naturally formed dye patterns on silk. They are professionally printed on Hahnemühle Museum Etching 350gsm white cotton paper using archival inkjet printing techniques.

Please note that returns are not accepted for change of mind purchases.
Returns or replacements are only offered in the case of faulty or damaged items. If your order arrives damaged or you believe there is an issue with your piece, please email contact@hannaheloise.com within 7 days of delivery with a description of the issue and clear photos so it can be assessed and appropriately addressed.
While every care is taken to ensure your order is carefully packaged and arrives safely, issues can occasionally occur in transit. In these cases, I will do my best to resolve the matter for you.