Online orders are processed Monday to Friday (AEST), excluding public holidays. All orders require a signature upon delivery.
SHIPPING
AUSTRALIA - DOMESTIC
Australian domestic orders are shipped via Australia Post eParcel. You will be notified once your order has been dispatched and provided with a tracking number, which can be monitored via www.auspost.com.au.
Express Post eParcel | Flat rate $20 AUD | 2–5 business days
Standard Post eParcel | Flat rate $15 AUD | 4–7 business days
*Delivery timeframes are estimates only and may vary depending on your location and customs processing.
Local Pickup
Local pickup is available from my studio in Ashbury, Sydney, NSW.
INTERNATIONAL - EXPRESS SHIPPING (DHL)
International shipping is currently available to Canada, the United States, the United Kingdom, select countries across Asia, and the United Arab Emirates.
International orders are shipped via DHL Express and include tracked shipping. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, which can be monitored via www.dhl.com.
DHL Express International | Flat rate $70 AUD | 5–15 business days*
At this time, shipping is not available to other regions. If your location is not listed, please contact contact@hannaheloise.com to discuss possible shipping options.
*Delivery timeframes are estimates only and may vary depending on your location and customs processing.
Duties & Taxes
Customs duties, taxes, and import fees are not included in product prices. Depending on your location, these charges may be payable either at checkout or upon delivery.
Please note that any customs duties, taxes, brokerage fees, or other import charges imposed by your destination country are the responsibility of the recipient. These charges vary between countries and are determined by local customs authorities.